Case: How to solve the problem of an unsatisfied customer

Case: How to solve the problem of an unsatisfied customer

Three quarters of customers who have reached the contact center remain unsatisfied with operator service. The customer wants to get a quick answer to his question or an operational solution to the current situation. We were able to help businesses solve their unsatisfied customer issues with Verint solutions.

Instructions for creating a Telegram bot

Instructions for creating a Telegram bot

Bots are third-party applications that can send messages, commands or requests to users. Subscribers can interact with the bot using the built-in queries directly from the text input field in any chat. All you need to do is start the dialog with the bot and then enter the request.

Helpdesk – Messenger Support Center

Helpdesk – Messenger Support Center

HelpDesk service is designed to interact with the IT department. Nova.Chats allows you to expand the existing functions of the service and organize customer support through popular instant messengers…

Speech Recognition Technology: Myths and Reality

Speech Recognition Technology: Myths and Reality

People will desperately “fight” with robots in the near future,. And those, in turn, will increasingly “take away” from people their desire to become robots.
Give scientific and technological progress to carry out routine work in your place. The virtual hands of bots and computer programs will allow you to direct your ability to perform more complex processes and tasks. Speech recognition technology has not been fully mastered by us yet, so many myths are born around it…

What is the secret of tags?

What is the secret of tags?

(Русский) NovaChats знает как бороться с хаосом и беспорядками в ваших чатах. Теги помогут не утонуть в огромном количестве диалогов, которые приходится обрабатывать ежедневно…

Integrating Omilia Voice Technologies into Messengers

Integrating Omilia Voice Technologies into Messengers

(Русский) Образцовый сотрудник службы поддержки – это тот, который работает круглосуточно и без зарплаты. Nova.Chats нашел идеального работника и готов интегрировать его в ваш бизнес. Интегрируйте технологии…