«Write to us, we will contact you!» – this phrase can be found in widgets of many online sites. It is important to catch every visitor to the site using the opportunity to contact the client right now. A widget for instant messengers will help create instant contact with…
The growth of personal theft, as well as the desire of companies to provide secure access to their customers information, as quickly as possible, have made “voice biometrics” the best solution for protecting data. Voice biometric data is a…
Live chat is an opportunity to conduct dialogue with customers in real time. However, you should not take it only as another means of communication. The potential of live chat is much wider.
Automation frees up operator time and saves resources. Nova.Chats provides three levels of customer response automation. Each will be useful in its own way and some will even replace live communication.
The usual dialogue instead of a complicated menu or sophisticated commands, prompt answers instead of waiting on the line. The chatbot already gives odds to other types of interfaces today and continues to develop. We tell why it is no longer possible to do without it, and what features should be considered when developing…
Alla Bot in the sales team of Alfa-Bank Ukraine is a vivid example of the successful application of an intelligent bot in direct communication with a client.
Genesys PureConnect – Future Contact Center Platform! Experience of implementation in Alfa-Bank Ukraine
Implementation of the Genesys PureConnect in Alfa-Bank Ukraine
The leasing company ULF Finance together with NOVAIT specialists completed a project to introduce Nova.Chats
Voice biometric technology is another step into the future! Experience of implementation in the BPS Sberbank Contact Center in the Republic of Belarus.
Implementation of voice biometrics in BPS Sberbank Contact Center
Nova.Chats – a product for online customer service in modern service microcredit – experience in implementation of at MyCredit