Nova.Chats is a product for online customer service in a modern microcredit service. Experience of implementation in MyCredit
Today the microcredit procedure has become an affordable service for the population throughout our country. Making a loan online has allowed each of us to get quick financial support at almost any time. MyCredit company offers to use a new type of lending to Ukrainians today.
MyCredit is a modern financial service with broad functionality. A team of professionals has created a simple lending procedure for its customers, combining the possibilities of web-technologies and banking structures. The process of receiving funds using MyCredit is now only 20 minutes. You just need to leave a request with information about the borrower, the required amount of the loan and the loan period on the site or send to the messenger. MyCredit team always works honestly and openly.
The main task of the microcrediting service is the organization of online communications with its borrowers. It became possible to organize effective customer service using the convenient communication tool from the company NOVA IT. Nova.Chats product allows you to build a communication channel with customers from anywhere in the world through popular instant messengers or online chat.
The head of MyCredit Support Department, Oksana Pavlenko spoke about the benefits of implementing the Nova.Chats solution: «The financial services market requires constant innovation. To date telephone conversations among our consumers are no longer in demand, such as test messages. Therefore, taking into account the preferences of our customers, we have decided to use channels for online communications in our work with borrowers. We managed to organize the support of our consumers not only through the hotline, but also via online chat using the Nova.Chats solution from June 2018. Over the entire period of using Nova.Chats, we came to the conclusion that our customers use the chat 2 times more often. The maximum number of hits is in the evening and morning. Customers are satisfied with our service, as we help them to solve almost all the questions that have arisen online.»