Leasing companies are becoming more popular every day: demand is growing and accordingly market competition. Attracting potential customers online is an effective way to maintain a leading position.
Using online chat allows you to create more convenient conditions for communicating with site visitors. Consequently, the quality of service improves and the likelihood of a deal increases.
ULF Finance is a company providing leasing services for various types of transport and special equipment in Ukraine. Today, ULF Finance occupies a leading position in the market and has a large regional network throughout the country. The company provides services to individuals and legal entities, as well as to private entrepreneur. ULF Finance пoffers its customers the most favorable conditions for leasing cars by cooperating with official dealers and importers of car brands.
Victoria Lagoida, Head of the Contact Center ULF Finance, shared her experience using Nova.Chats: «Our management decided to find new tools for communication with potential clients of the company. We chose the product Nova.Chats to communicate with visitors to our site. We use the online chat with a relatively short time (a month and a half), but for this short period the results are already visible: out of 30 effective calls to the chat, 5 clients have applied for a lease.
The prospects for such communication with customers are obvious. We can immediately provide the client with a payment schedule, promptly answer all questions that arise during correspondence. It is convenient and fast, and most importantly the client does not have to wait long.
Although now calls prevail over messages, but we are sure: in the future we will be able to equalize these communication channels 50/50. Today, the development plans of ULF Finance include the active use of online chat for communication with site visitors ulf.ua.