Nova.Chats is a reliable tool for online customer service in the insurance business

Today, insurance services are very popular among people all over the world. Such activity is easily explained by the desire of each of us to minimize the risks and gain confidence in the future. The high demand for services in the insurance industry demanded that companies search for additional communication channels to increase the level of service. A reliable tool has become an online chat. The clear advantage of chat is the organization of fast and convenient communication with potential and existing customers.

Online chat also found active use in the Ukrainian insurance market. One of the organizations that use the chat for over three years has become the TAS Insurance Group. This company is part of the investment and financial group and has been operating in the Ukrainian market since 1998. Today it has 29 branches, 450 sales offices, about 1,300 full-time employees and more than 3,000 insurance agents operating throughout Ukraine. TAS IG offers its customers more than 80 insurance products for various types of voluntary and compulsory insurance. The main goal of the company is to provide consumers with guaranteed protection and support. A modern approach to business, advanced technologies and qualified specialists provide protection and peace of mind to customers

The specialists of TAS IG with the help of the NOVA IT team were able to build an online channel for communication with customers. The use of Nova.Chats solution in the contact center of the insurance company made it possible to organize fast and convenient information exchange with customers from anywhere in the world.

Denis Poladko, director of customer service at TAS IG, shared his experience in using online chat: «We were able to create an alternative communication channel for our customers with the help of Nova.Chats solution. The big advantage of the chat was the ability to exchange information, documents, photos or video files. This feature has greatly simplified the process of negotiating and settling current insurance matters. The use of online chat by customers who are abroad has become particularly advantageous. A call on the phone is quite expensive, but chat is available to everyone. Most of the questions about health insurance went online, which has become more effective for all the company’s customers, regardless of their location».

The product Nova.Chats from the company NOVA IT is a convenient communication channel for quick exchange of information from anywhere in the world. Online chat is successfully used in the insurance business worldwide, allowing companies to increase customer service productivity.