How useful messengers in the insurance business by the example of their use in the Insurance Company «UNIQA»

The topic of insurance has been long firmly held among the vital issues. We are required to take out insurance when buying a car. It is also desirable to have health insurance while travelling. The list of what it would be necessary to insure may be very long.

The Isurance Company «UNIQA»* provides its services for over 24 years on the market of Ukraine. During this period, it was able to establish itself as a reliable, up-to-date company.

TheNOVAIT team specialists with the help of Nova.Chats Chats technology have been able to simplify the work of the UNIQA Contact Center, allowing them to process non-urgent issues and planned situations faster and more efficiently. It became possible to send photos and videos in the shortest time through the chat and register online to reception or examinations to specialists of medical institutions or service centers.

Dmitry Pogrebnyuk, head of the IT infrastructure department, said that the percentage of clients that use instant messengers to solve their questions is growing every year. The IC «UNIQA» was also able to improve its competitiveness in the Ukrainian market, fully complying with the wishes of customers through communication channels for the period of using the Nova.Chats technology.

*Reference:
UNIQA in Ukraine:
UNIQA Group entered the Ukrainian market in 2006. Today, UNIQA and UNIQA Life, whose central offices are located in Kiev, offer most types of risk and life insurance through a nationwide network.
UNIQA Insurance Group:
UNIQA Group is one of the leading insurance groups in its main markets in Austria, Central and Eastern Europe. 40 companies in 18 countries serve about 10 million customers.
Occupying distinguished positions in the insurance markets, the UNIQA operates in Albania, Bosnia, Bulgaria, Croatia, Czech Republic, Hungary, Kosovo, Liechtenstein, Macedonia, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Switzerland and Ukraine.