Feedback on the use of solutions in TAS24 Business
Nowadays, the field of information technology is changing rapidly. New improved tools are being created to expand the possibilities for developing and running your own business. Many companies around the world successfully apply innovative products that allow them to perform various operations online.
«TAS24 Business» is the first online bank in Ukraine for entrepreneurs and businesses that provides classic and innovative banking services in electronic format. The project «TAS24 Business» is included in the group “TAS”, which was founded in 1998. This is the largest and fastest growing financial and industrial group in Ukraine. One of the main advantages of the company is the creation of the most simple, convenient and secure service for small and medium businesses.
Parchinsky Anastasia, Head of the Department for the Development and Implementation of Electronic Services at «TAS24 Business», described the using the Nova.Chats solution from NOVA IT: «New projects on the implementation of payment systems for legal entities required us to provide online support 24/7, via instant messengers (Viber, Whatsapp, Telegram, etc.) or by phone. As a result, the chat turned out to be more advantageous and convenient in terms of solving technical problems and nuances. The client only had to send our specialist a screen or the necessary file to get professional online help in resolving the issue. We have achieved good results in organizing communications with customers over a year and a half of using this feature. Customers no longer need to spend a lot of time to explain the problem by telephone. We were able to provide them with a more efficient way to support online».