Omilia is a leading company in automatic speech recognition, which develops technology for contact centres around the world. Thanks to many years of experience and expertise, the company’s specialists created their own technology and improved it to the highest possible rates. Speech recognition accuracy was more than 90 percent, which confirms the perfection of this product.
NOVAIT specialists conducted a number of successful implementations using speech recognition technologies from Omilia in the largest Ukrainian banks. Such as: OTP Bank, Alfa Bank and others.
This year, the most prestigious journal on speech technologies Speech Technology Magazine awarded Omilia a nomination for a project at Royal Bank of Canada.
Royal Bank of Canada is one of the largest financial institutions in Canada. RBC offers a huge range of banking services and occupies a leading position in terms of the size of its assets and issued deposits. 18 million customers in 53 countries around the world entrust their investments to Royal Bank of Canada.
Innovative speech recognition technologies from Omilia allow a multi-channel approach to organize business communications in enterprises of all sizes. To date, keeping pace with the times makes possible to use the latest communication channels – instant Messengers и Chatbots.
NOVAIT company specializes in the construction of contact centres from scratch and is the only representative of Omilia throughout Ukraine.