Nova.Chats knows, how to deal with the chaos and unrest in your chats. Tags will help you not to drown in a huge number of dialogs that have to be processed daily.

What are tags?

These are keywords that can be assigned to a client or dialogue with a client, combining them according to some criteria. Formed groups can be used for quick searches or other purposes.

What are tags for?

Tags help the operator to work with the client by structuring and sorting contacts. By tagging users who are interested in a particular service, the operator will easily redirect the client to the desired department.

Tags will help simplify the processing of incoming calls. Using tags, you can easily filter a large number of chats:

  • Unload the client base with the specified parameters,
  • See the results of customer surveys,
  • Create and run mailings in automatic mode.

How to assign a tag to a client?

You can mark clients or calls in dialogs manually – in the client’s card, or automatically – using the self-service menu. To assign a tag to a client, you must click on the properties icon in the chat. To mark an appeal, click on the “New appeal” in the chat. In the settings in the tag creation section, you can set the desired color or font for each tag.You can mark clients or calls in dialogs manually – in the client’s card, or automatically – using the self-service menu. You have to click on the properties icon in the chat to assign a tag to a client,. To mark an appeal, click on the “New appeal” in the chat. You can set the desired color or font for each tag in the settings in the tag creation section.

What are tag groups for?

Tag groups help to bring together similar in meaning or topic dialogs. Some of which may indicate the status, region or other characteristics of the client. You can structure a large flow of information using groups.

How to use tags for sales tunnels?

Sales tunnels help drive users to their purchase by fueling their interest through an automated message chain. In Nova.Chats you can create several sales tunnels with different scenarios that will run according to the specified tags. The user will begin to receive informational messages and after a while will receive an offer to purchase a service or product. If the potential buyer is not ready for the purchase yet, an autofunnel will start, which will remind you of plans to buy. This combination of tags and sales tunnels automates the work of operators.

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How do tags affect ratings?

Connect the rating service, in which clients at the end of the dialogue receive messages with an offer to evaluate the operator’s work. Tags will help simplify the processing of “feedback.” Appropriate tags will be assigned to appeals automatically. The administrator can combine them into a separate group, hiding it from the operators.

In addition, depending on the topic of the appeal, the client’s communication language and other parameters, different polls will be sent to the clients. Tags are also responsible for this. When creating a rating in the settings menu, specify for which tags it will be valid.

Work efficiently with Nova.Chats!

Use tags and optimize the work of operators and specialists of other departments. Tags help you use the service’s features productively.