Three ways to automate responses in Nova.Chats
Automation frees up operator time and saves resources. Nova.Chats provides three levels of customer response automation. Each will be useful in its own way and some will even replace live communication.
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Chatbot: Features and Benefits of the Conversational Interface
The usual dialogue instead of a complicated menu or sophisticated commands, prompt answers instead of waiting on the line. The chatbot already gives odds to other types of interfaces today and continues to develop. We tell why it is no longer possible to do without it, and what features should be considered when developing…
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We welcome the new “employee” in the sales center of Alfa-Bank Ukraine!
Alla Bot in the sales team of Alfa-Bank Ukraine is a vivid example of the successful application of an intelligent bot in direct communication with a client.
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Genesys PureConnect – Future Contact Center Platform! Experience of implementation in Alfa-Bank Ukraine
Implementation of the Genesys PureConnect in Alfa-Bank Ukraine
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Experience in implementing Nova.Chats in ULF Finance
The leasing company ULF Finance together with NOVAIT specialists completed a project to introduce Nova.Chats
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Voice biometric technology is another step into the future! Experience of implementation in the BPS Sberbank Contact Center in the Republic of Belarus.
Implementation of voice biometrics in BPS Sberbank Contact Center
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Implementation of the Nova.Chats solution in the microcredit service MyCredit
Nova.Chats – a product for online customer service in modern service microcredit – experience in implementation of at MyCredit
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Nova.Chats is a tool for expanding online functionality on the example of the buyer service Pick It UP
What are the trends in e-commerce market?
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New opportunities of standard communications using Nova.ChatsConnector for Genesys PureEngage
What are the advantages of using omnichannel platforms from Genesys?
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Nova.Chats implementation in the Insurance Company TAS IG
Nova.Chats is a reliable tool for online customer service in the insurance business
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Implementation of solutions Nova.Chats and Nova.WebCalls in OTP Bank
The new format of online communications on the example of JSC “OTP Bank” in Ukraine
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Nova.Chats implementation for the Shafa trading platform in Brazil
Nova.Chats is a multi-channel platform for online communication by the example of the Shafa trading platform in Brazil
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NovaChats is an effective way to support online customers
Feedback on the use of solutions in TAS24 Business
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What should be the modern contact center? Or the experience of implementing artificial intelligence in MTBank from Omilia
Omilia is the world leader in natural speech recognition in contact centers
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Outbound IVR calls is a tool for effective customer survey method
Feedback from Tatyana Vasilenko, Head of Consumer Relations, COMFY
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Chatbots, as a tool to increase sales for your business
A review about Nova.Chats from NOVA IT by Ilya Mogilny, the head of TURBOINSTA
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Now your employees can help Microsoft Bot chatbots using Nova.Chats
Microsoft and NOVA IT combined the advantages of both products by integrating the Microsoft Bot Framework and Nova.Chats
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Implementation of the Verint Quality Management automated quality management solution in BPS-Sberbank
Implementation of the Verint Quality Management solution in BPS-Sberbank
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Communication via chat is a fast and efficient way to interact with customers using the example of Moneyveo
Nova.Chat is a fast and efficient way to interact with customers
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Nova.Chats implementation in the Insurance Company «UNIQA»
What are the useful messengers for the Insurance Company “UNIQA”
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Nova.Webcalls. The call from the site without registration and callback
Nova.Webcalls is a technology that allows to transfer data using voice or video calls inside the browser
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Omilia was nominated by Speech Technology Magazine for a project at Royal Bank of Canada
Omilia was nominated by Speech Technology Magazine for a project at Royal Bank
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Congratulations from the Chairman of the board Alfa-Bank Ukraine
Unexpected personal congratulations on the New Year from the chairman of the board of Alfa-Bank Ukraine
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Solution Nova.Chats as an additional communication channel to customers
NOVA IT Company has implemented Nova.Chats solution in the marketplace TASMARKET for instant messaging
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Nova.Chats implementation in the online store LadyShop.ua
NOVA IT Company has implemented Nova.Chats solution in the online store LadyShop.ua for instant messaging
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NOVAIT — official partner of CallWay
NOVAIT became the official partner of the company CallWay – the developer of targeted solutions for creating contact centers
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