CASE: Are you still looking for ways to optimize your services?
Companies with many customers always on the lookout for new ways to streamline processes. Today we will talk about how the territorial distribution of services can improve the quality of customer service…
read more
Case: How contact center reform can help improve service?
We tell you how our client managed to reform their contact center using Verint solutions. Revise the format of the operators working and make the service process more efficient…
read more
Do you still in doubt about the need for voice assistants?
Our client, Priorbank, shared the news about the completion of the first phase of the project to introduce a voice assistant, which replaced the traditional button IVR in the contact center…
read more
Case: How to solve the problem of an unsatisfied customer
Three quarters of customers who have reached the contact center remain unsatisfied with operator service. The customer wants to get a quick answer to his question or an operational solution to the current situation. We were able to help businesses solve their unsatisfied customer issues with Verint solutions.
read more
Instructions for creating a Telegram bot
Bots are third-party applications that can send messages, commands or requests to users. Subscribers can interact with the bot using the built-in queries directly from the text input field in any chat. All you need to do is start the dialog with the bot and then enter the request.
read more
Helpdesk – Messenger Support Center
HelpDesk service is designed to interact with the IT department. Nova.Chats allows you to expand the existing functions of the service and organize customer support through popular instant messengers…
read more
Speech Recognition Technology: Myths and Reality
People will desperately “fight” with robots in the near future,. And those, in turn, will increasingly “take away” from people their desire to become robots.
Give scientific and technological progress to carry out routine work in your place. The virtual hands of bots and computer programs will allow you to direct your ability to perform more complex processes and tasks. Speech recognition technology has not been fully mastered by us yet, so many myths are born around it…
What is the secret of tags?
(Русский) NovaChats знает как бороться с хаосом и беспорядками в ваших чатах. Теги помогут не утонуть в огромном количестве диалогов, которые приходится обрабатывать ежедневно…
read more
Nova.Chats chat centers for banks
The best way to maintain customer loyalty today is an automated chat center in instant messengers…
read more
Integrating Omilia Voice Technologies into Messengers
(Русский) Образцовый сотрудник службы поддержки – это тот, который работает круглосуточно и без зарплаты. Nova.Chats нашел идеального работника и готов интегрировать его в ваш бизнес. Интегрируйте технологии…
read more
Nova.Chats features that you don’t use!
What is the difference between working in an aggregator and working with instant messengers directly? First of all, in the aggregator, it is convenient to build business processes. Here are a few features that you might not have guessed about, but that could improve the quality of your work…
read more
Use widgets! Or how to catch site visitors?
«Write to us, we will contact you!» – this phrase can be found in widgets of many online sites. It is important to catch every visitor to the site using the opportunity to contact the client right now. A widget for instant messengers will help create instant contact with…
read more
Our system knows who is talking! Or voice biometrics from NOVA IT
The growth of personal theft, as well as the desire of companies to provide secure access to their customers information, as quickly as possible, have made “voice biometrics” the best solution for protecting data. Voice biometric data is a…
read more
Live Chat: A free tool for sales, analytics and promotion
Live chat is an opportunity to conduct dialogue with customers in real time. However, you should not take it only as another means of communication. The potential of live chat is much wider.
read more
Three ways to automate responses in Nova.Chats
Automation frees up operator time and saves resources. Nova.Chats provides three levels of customer response automation. Each will be useful in its own way and some will even replace live communication.
read more
Chatbot: Features and Benefits of the Conversational Interface
The usual dialogue instead of a complicated menu or sophisticated commands, prompt answers instead of waiting on the line. The chatbot already gives odds to other types of interfaces today and continues to develop. We tell why it is no longer possible to do without it, and what features should be considered when developing…
read more
We welcome the new “employee” in the sales center of Alfa-Bank Ukraine!
Alla Bot in the sales team of Alfa-Bank Ukraine is a vivid example of the successful application of an intelligent bot in direct communication with a client.
read more
Genesys PureConnect – Future Contact Center Platform! Experience of implementation in Alfa-Bank Ukraine
Implementation of the Genesys PureConnect in Alfa-Bank Ukraine
read more
Experience in implementing Nova.Chats in ULF Finance
The leasing company ULF Finance together with NOVAIT specialists completed a project to introduce Nova.Chats
read more
Voice biometric technology is another step into the future! Experience of implementation in the BPS Sberbank Contact Center in the Republic of Belarus.
Implementation of voice biometrics in BPS Sberbank Contact Center
read more
Implementation of the Nova.Chats solution in the microcredit service MyCredit
Nova.Chats – a product for online customer service in modern service microcredit – experience in implementation of at MyCredit
read more
Nova.Chats is a tool for expanding online functionality on the example of the buyer service Pick It UP
What are the trends in e-commerce market?
read more
New opportunities of standard communications using Nova.ChatsConnector for Genesys PureEngage
What are the advantages of using omnichannel platforms from Genesys?
read more
Nova.Chats implementation in the Insurance Company TAS IG
Nova.Chats is a reliable tool for online customer service in the insurance business
read more
Implementation of solutions Nova.Chats and Nova.WebCalls in OTP Bank
The new format of online communications on the example of JSC “OTP Bank” in Ukraine
read more
Nova.Chats implementation for the Shafa trading platform in Brazil
Nova.Chats is a multi-channel platform for online communication by the example of the Shafa trading platform in Brazil
read more