WebRTC (Web Real-Time Communications) is a technology that allows to transfer data using voice or video calls inside the browser, without using any plug-ins or third-party clients and without worrying about security. The main advantage is that to connect, you just need to press a button on the web page you need. Why is this better than the callback function? The fact that you do not have to enter your data and wait for your request to be processed, callback is also completely unacceptable in roaming.

Suppose you are abroad and you have problems withdrawing cash. The first thing you think about is to call the contact center of the bank that serves you. It will take some time to find a solution. As they say, time is money, especially if you are roaming. It will not be difficult for you to solve any problem with the help of the Web RTC technology, as the call comes from the browser and is also completely free.

NOVAIT specialists implemented Web RTC using WEBCalls Server, which is a host with CentOS 7 operating system. This server acts as a gateway and transcoder between WebRTC clients and the enterprise PBX.

Nova.WebCalls is a product based on open industry technologies and protocols, which provides a full range of capabilities WebRTS technology for audio calls.

The Web RTC is an API developed by the World Wide Web (W3C) for 5 years. This is a non-commercial project that is used by modern web browsers as a full-fledged terminal of unified communications through simple JavaScript. The most used browsers (such as: Google Chrome, Microsoft Internet Explorer, Mozilla, Firefox, Safari) support this technology.

The Web RTC does not require installation, such as Skype, which saves time, and besides, you do not need to remember the password from your account and you can log in from any public computer. Nova.WebCalls also uses the most optimal codecs, which makes it possible to connect even in networks with a weak Internet.

As stated earlier, the Web RTC is completely secure in transmitting data, since voice traffic is transmitted in encrypted form (SRTP) and signal traffic is transmitted through HTTPS protected by the TLS encryption protocol. There is also the possibility of integrated authentication. And do not forget that modern browsers are more reliable and secure applications. It is not for nothing that the Web RTC technology was called “real-time communication”, because with its help the data is transmitted in high quality and with minimal delays.

As stated earlier, the Web RTC is completely secure in transmitting data, since voice traffic is transmitted in encrypted form (SRTP) and signal traffic is transmitted through HTTPS protected by the TLS encryption protocol. There is also the possibility of integrated authentication. And do not forget that modern browsers are more reliable and secure applications. It is not for nothing that the Web RTC technology was called “real-time communication”, because with its help the data is transmitted in high quality and with minimal delays.

It is not for nothing that the Web RTC technology was called “real-time communication”, because with its help the data is transmitted in high quality and with minimal delays. This allows video conferencing without worrying about image quality and with the possibility of 6 speakers participating at the same time.

Ivan Koval, Head of Contact Center Development Department of Alfa-Bank Ukraine: «The Web RTC is definitely an advanced technology that allows you to contact the bank, absolutely free of charge anywhere in the world using the click-to-call function (one-click call). Round-the-clock support, a fast and affordable way to make calls contributed to improved customer interaction. This technology is an absolute innovation in the service issue.»

The roadmap of the development of the Nova.WebCalls Server system using the Web RTC technology is as follows: video call support is planned (video transmission to the operator’s web browser and the possibility of a video call from the hardware phone), and also calls from native mobile applications and the option Co-browsing (web browsing) is a function that allows the operator to see in the application all user actions on a web page. The main advantage is that Co-browsing does not just show what actions the visitor performs, but also displays everything in the application exactly as the visitor sees on his monitor, which allows for effective interaction aimed at solving questions of interest.

Nova.WebCalls is a new technology of online support with a high level of data security, which does not take time to install, making the communication process more convenient.