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Contact centers
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WFM scheduling
Speech analytics of calls
Interactive Voice Response (IVR)
Development and implementation of Chatbots
Voice biometrics
Alternative channels of communication
Robotic Process Automation (RPA)
Products
Messengers Nova.Chats
Nova.ChatsConnector
Nova.ChatsConnector for Genesys PureConnect
Nova.ChatsConnector for Genesys PureEngage
Nova.ChatBot for Genesys PureConnect
Nova.WebCalls
Call from site Nova.Webcalls for Cisco UCCX
Call from site Nova.Webcalls for Cisco UCCE
Call from the site Nova.Webcalls for Genesys PureConnect
Call from the site Nova.Webcalls for Genesys PureEngage
Cloud IVR
Authorization service via call NovaIVR.Pass
Customer survey through cloud IVR NovaIVR.Survey
Agent workplace and integration connectors
Smiddle Messenger Connector Cisco UCCE
Smiddle Smart Callback
Smiddle Agent Scripting
Smiddle 1C Finesse Connector
Smiddle Campaign Manager
Smiddle CRM Connector for Siebel
Recording and quality management
Smiddle Recording
Smiddle Quality of Service
Smiddle Screen Capturing
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07-10-2017
