Calls with Skype Nova.Skype
You want your customers to call you to Contact Center via Skype? There is nothing complicated — just plug in our service Nova.Skype. Our solution integrates VoIP and Skype, customers can call the contact center directly from Skype.
Company NovaIT developed a solution that integrates Skype calls with your current contact center using standard SIP technology that allows agents to serve skype calls in a single window in terms in usual calls, and supervisor can get statistics or listen recorded skype calls in usual way.
Skype calls Nova.Skype
Key features and benefits:
Skype calls to contact center
Do not require acquisition of Skype Connect service
Turning skype into VOIP integration with any SIP-based PBX system
Ability to set dtmf tones
Processing like conventional phone calls
ОS: CentOS/Enterprise RedHat Linux 7 32/64 bit
Solution successfully tested with:
- Cisco Contact Center Enterprise
- Cisco Contact Center Express
- Interactive Intelligence CIC
NovaIT provides free pilot for Nova.Skype so customers can test the functionality of the solution and its integration with existing contact center