Calls with Skype Nova.Skype

VoIP Skype

You want your customers to call you to Contact Center via Skype? There is nothing complicated — just plug in our service Nova.Skype. Our solution integrates VoIP and Skype, customers can call the contact center directly from Skype.
Company NovaIT developed a solution that integrates Skype calls with your current contact center using standard SIP technology that allows agents to serve skype calls in a single window in terms in usual calls, and supervisor can get statistics or listen recorded skype calls in usual way.

Skype calls Nova.Skype

 

Key features and benefits:

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Skype calls to contact center

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Do not require acquisition of Skype Connect service

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Turning skype into VOIP integration with any SIP-based PBX system

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Ability to set dtmf tones

N

Queuing

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Processing like conventional phone calls

Hardware requirements:

Serever Gt CPU RAM HDD NIC
Skype GW 1 2 4 40 1

 

Software requirements:

ОS: CentOS/Enterprise RedHat Linux 7 32/64 bit

Solution successfully tested with:

  • Cisco Contact Center Enterprise
  • Cisco Contact Center Express
  • Interactive Intelligence CIC

NovaIT provides free pilot for Nova.Skype so customers can test the functionality of the solution and its integration with existing contact center

Solution Architecture: