Smiddle 1C Finesse Connector

Smiddle 1C Finesse Connector is software product for integration of 1C-based CRM with Cisco Contact Center

What is Smiddle 1C Finesse Connector?

Smiddle 1C Finesse Connector is the program solution, the module which provides interaction between Cisco Contact Center and CRM 1C for telephone calls management. When having this module installed and using an additional toolbar in CRM system, the agent can work in single interface without switching between applications. Employees of the call center can handle incoming and outgoing calls, and transfer them to other agents, while all information is saved in CRM.

The product has benefits, providing substantial saving of time and boosting agent’s performance, since the agent doesn’t have to spend time and attention on switching between applications, because all the operations are carried out in one window.

The benefits of using Smiddle 1C Finesse Connector:

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Improvement of the agent’s work efficiency

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Convenience of work in single interface

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Reduction of the faults quantity when registering/transferring client data

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Improvement of the client service quality

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Reduction of expenses and increase of the company profit

Key Benefits of the Connector:

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All functions needed by the call center agent are incorporated in CRM toolbar, such as log in and log out, holding, transferring the call, conference and so on

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Single sign-on

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Any information transferred from Finesse, such as ANI, DNIS and ECC variables can be used for searching the information about the client and presenting it in different ways.

Smiddle 1C Finesse Connector is a perfect solution which can help to optimize the work of agents in your call center, to make it more convenient, effective, and minimize the probability of faults when working with clients’ data.

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