Smiddle Messenger Connector Cisco UCCE

Smiddle Messenger Connector – a software product that provides messaging between customers of business and contact center Cisko UCCE agents

Make a step towards your customers!

Don’t make your clients get out of their comfort zone! Make interaction with your company easy and comfortable for them. Smiddle Messenger Connector will help you to fulfill this task! Communication and productive contact between the company and its clients with the use of modern communication channels are the issues which really matter for the establishment of good relations with customers and creation of the positive company image. Your clients want to communicate in the way they are used to and not to trouble themselves with telephone conversations, which are often inconvenient if the clients are at their workplaces or are busy with private affairs.

The business tries to make purchasing of goods and services as easy and comfortable for the client as possible so that the client should not make any changes to their habits or make actions which can cause their dissatisfaction or irritation. The more comfortable interaction between the customers and your company is, the higher are the chances that they will become loyal customers of your company, since a lot of people are willing to pay for their comfort and convenience and good service is a paramount factor influencing the decision about making a purchase.

At the present time millions of users communicate using instant messengers, for example, Viber or Skype, and expect access to the company through their usual communication channels. The product is used to provide the possibility of communication with your company through the channels, common and convenient for modern people, in order to increase the quantity of potential applications to the company and its profit.

Prerequisites for creation of the product:

The messaging services which are supported:

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Increasing popularity of messengers

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Improvement of the service standards

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Competitive pressure

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Skype

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Facebook

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Viber

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Vkontakte

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Telegram

The benefits and advantages of using Smiddle Messenger Connector:

Customer loyalty enhancement:

Competitive advantage:

Controllability:

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More than 80% of clients use social networks and messengers and expect access to the companies through usual channels

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Possibility of cutting back the expenses of the clients calling from abroad, while the speed of information exchange is still high

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In spite of a high demand for this service, only a small percentage of companies can offer it

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Complexity of copying the service by your competitors due to the necessity of buying and organizing Cisco contact center infrastructure

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Possibility of using the standard reports of call center for assessing the statistics of applications

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Possibility of using the standard functional of the call center for handling the applications

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Integration with the help of WEB-frames

This program solution can increase the number of customer interactions with your company, hence, increasing the quantity of your clients. What is more, there will be less stress on your contact center, while the clients will feel that the company has become closer to them!

Contact us now for more details about the product!